Cancellation and Refund Policy

    At TerraSourcing, we strive to ensure a transparent and satisfactory experience for our customers. This Cancellation and Refund Policy outlines the terms under which you may request a cancellation or refund for products or services purchased on our website.

1. Order Cancellation Policy

Cancellation Window

    Orders can be cancelled within 24 hours of placing them or before they are shipped, whichever is earlier.
    Cancellations after this period will not be accepted unless under exceptional circumstances.

b. How to Cancel

    To cancel your order, please contact our support team at [email protected] with your order ID and reason for cancellation.

2. Refund Policy

a. Eligibility for Refund

  • Orders cancelled within the eligible cancellation window.
  • Orders not delivered within the promised delivery period.
  • Defective, damaged, or incorrect items received (with valid evidence).

b. Non-Refundable Items

  • Downloadable digital products or services once accessed.
  • Customized or personalized orders.
  • Services where work has already commenced (e.g., consultancy, website creation).

c. Refund Process

    Approved refunds will be processed back to the original method of payment within 5–7 business days.
    An email confirmation will be sent once the refund has been initiated.

3. Exceptions

    If your refund request falls outside of the conditions mentioned above but you believe it is valid, you may still contact us. We review exceptional cases individually and are committed to fairness.

4. Contact Information